Refund & Returns Policy

At HOWL, we prioritize product quality and customer satisfaction. We hope you love our products as much as we do. However, given the personal nature of some of our items, we maintain strict guidelines to ensure safety, hygiene, and fairness for all our customers.

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1. General Return & Exchange Eligibility

What's your return policy?

• We’re happy to provide an exchange within 14 days of purchase, as long as the tamper-proof seal on eligible product(s) is still intact when we receive them back at our warehouse.
• For personal care items like HOWL Lubricants, we cannot accept returns or exchanges once opened due to hygiene and safety standards. If your lubricant arrives damaged or defective, please let us know within 14 days for a replacement or refund.
• Please make us aware that you wish to return your products before sending them back to us so we can issue a Return Authorization Number (RAN) and provide instructions.

2. Refunds & Store Credit

• Refund Method: For the time being, HOWL offers refunds only to the original payment method used for the purchase. We do not offer store credit at this time.
• Discounted/Sale Items: We do not accept returns or process refunds on any discounted or sale items—these are final sale and cannot be returned or exchanged.

3. Timeframe for Returns

• Non-Lube Products: You may return eligible products within 14 days of delivery, provided they are unopened, unused, and have their tamper-proof seal intact.
• Lubricants (Personal Care Items):some text
  • Due to hygiene and safety standards, no returns are accepted for any opened or used HOWL lubricant.
  • If your HOWL lube product arrives damaged or defective, please contact us within 14 days of receipt. We may request photos or additional evidence to expedite a replacement or refund.

4. Condition for Returns

1. Unopened & Untampered Items
   • For hygiene reasons, we can only guarantee refunds or exchanges on unused items with tamper-proofing still intact (e.g., sealed packaging).
   • Expired Products: Any item past its expiration date is ineligible for return.
2. Notification Window
   • If you find that a product isn’t the best fit for your needs, please email our team at support@howlworldwide.com  with your name, order number, and reason for return within 14 days of your order being placed.

5. Non-Returnable Items

• Opened Lubricants
  Any HOWL lube that has been opened, used, or tampered with is ineligible for return or refund, unless it arrives damaged or defective.
• Final Sale/Discounted Items
  All sale or clearance items are final sale and cannot be returned or refunded.

6. Return & Exchange Process

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How do I place a return or exchange?

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1. Contact Customer Support
   • Email us at support@howlworldwide.com with your order details (order number, item(s), reason for return/exchange).
   • We’ll confirm eligibility and issue a Return Authorization Number (RAN) if appropriate.
2. Pack & Ship
   • Securely package the item(s). Ensure tamper-proof seals and original packaging are still in place.
   • Include your RAN on or inside the package and use a trackable shipping method.
3. Inspection & Refund
   • Once we receive your returned item(s) and confirm they meet the above criteria, we will process your refund to the original payment method.

How long does it take to process a return?

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All returns meeting our criteria will be processed and refunded within 5-10 working days of receipt at our warehouse. You will be notified via email once your refund has been issued.

4. Exchanges
   • Lubricants: Because opened lubricants cannot be restocked, please place a new order for a different size or variant if needed.
   • Other HOWL Products: Unopened/non-lube items are eligible for exchange if they meet return criteria (tamper-proof seals intact). The customer is typically responsible for shipping costs on exchanges unless the product was damaged or defective on arrival.

7. Shipping Costs

• Customer Responsibility
  In most return cases (e.g., changed mind, wrong item ordered), customers are responsible for return shipping costs.
• Damaged/Defective Products
  If your order arrives damaged or defective, we will cover the return shipping cost or provide a pre-paid label. Please let us know within 14 days of receipt to qualify for this coverage.

8. Incorrect or Wrong Product Received

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
We’re really sorry to hear this! Please contact us at support@howlworldwide.com, and we’ll do our best to get you the correct product as soon as possible. We appreciate your patience and understanding.

9. Policy Updates

We reserve the right to update or modify our Refund & Returns Policy at any time. Any changes will be posted here with an updated effective date.

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Questions or Concerns?

If you have any additional questions or need clarification regarding our Refund & Returns Policy, please contact us at: support@howlworldwide.com

Our customer support team is here to help and will be happy to assist you.

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‍Last Updated: January 2025

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